Leads the efficient use of digital information through the complexity of your business.
Digital processes are an active and transversal element of the company information system, they are technology for the efficiency of the company.
Digital Processes & EIM
The management of activities through time is a key factor of every business process, to garantiee the result and maximize the benefits. In EIM scope, an effective and comprehensive management of information assets involves the review and digitization of complex business processes.
Without this step the risk of having outdated information, or worse the loss of information, becomes high. The possible repercussions are many: lack of legislative compliance, critical decisions taken on the basis of outdated, incorrect or missing information, bottlenecks in internal and external workflows, customer frustration.
Benefits of digital processes integrated in the company
Focused use of information
Any decision or information requested to a user may be accompanied by all the necessary background information, and possibly only that. It means not wasting time searching and being able to make appropriate decisions.
Optimal point of contact
There is no technical limit to the number and type of users that I can get to participate in a digital process. They can be company people, customers, partners or suppliers. The interaction between the parties does not necessarily take place in real time. Immediate availability is not a constraint. Geographical distance is not a problem.
Maximal resource utilization
Whether they are systems or people, a digital process can handle a high degree of parallelism in the activities required to complete a given process. The system imposes, monitors and reconciles the time with which each user or system interacts in the process. Every action can be requested and carried out always “ASAP”.
Together with the customer over time
From the point of view of the user and a customer especially, the interaction guided by a digital process, takes the form of a tailored context, which follows it over time, without ever losing any progress.
The system works for the customer as long as he needs it, whether it is minutes, days or years.
Low Code = speed
Time management is a key element in this type of technology because it determines much of the value of an implementation. Obviously, implementation time is also a success factor, especially in an area where the frequency of changes can be of the order of a few months. This is why it is essential to adopt a technology that also meets this need. Today this technology is called Low Code and is an integral part of the technology we adopt.
Business Continuity
In contrast to emails and phone calls, contacts between participants in a digital process are mediated by the system. If an operator, for whatever reason, is not able to follow up an activity that he is in charge of, then the system can independently adopt one or more of the programmed strategies. For example, turn the activity over to a colleague with the same role or escalate on his manager to get directions on how to continue.
Integration of company systems
The technology we have at our disposal includes numerous ready-made connectors for this purpose. Where a tailored connector is needed, we can rely on service-oriented architecture and specific functionality to quickly obtain the missing connector.
Historical memory
The memory of the execution of a process allows to retrace completely on the time axis the chain of events that led to each choice.
The system is able to store every data used or generated, in every step of every process, in execution or already executed. This data can be a very important source of information and can be made available to third party systems, perhaps dedicated to data aggregation and analysis.
Time Matters
In addition to the benefits brought by the increased speed of access to information, the optimization of digital processes is achieved by using specific functions for time management in the execution of implemented processes.
Reminders
Check-Lists
Calendars
Deadlines
Tracking
For the optimal usage of these tools, both a good initial design and a periodic revision of the criteria in a perspective of continuous improvement are important.
Digital Processes in the market
We have summarized in the title “Digital Processes” what in fact is a collection of methods and technologies that the market over time has known as: Workflow, Business Process Management, Case Management, Process Optimization, Digital Process Automation and Low Code. To varying degrees they are all automation methods that use software to execute processes and automate tasks, with the aim of completing and optimizing a workflow. In particular, where business processes need some form of human interaction.